From service desk to project!

A tool for the entire company!

Your partner for smart IT processes!

Optimal Software Solution

The software solution supports the entire process chain from the initial customer request, to the proposal, onto the planning and finally the resolution and documentation of the issue etc.

Experience

The Living Service Suite was developed based on many years of practical experience.

Efficiency

An efficient software solution was developed with numerous customers to achieve standardized workflows.

All in one solution!

Decide yourself which processes in your business could benefit from the LSS.

Choose individual modules to find the right fit for your business.

Take advantage of the convenience of a standard solution or customize the processes to suit your workflows.

module
service desk

Service Desk

 

Our ticketing system provides support to all the integral processes which are important for IT.

From the Service Portal, to the Webshop, to Task Management, onto indispensable Incident Management – everything is covered!

It’s so easy to use that you’ll be able to process tickets yourself in no time.

Project

Enter your special requirements quickly and easily using the Service Portal!

Plan your special requirements down to the last detail and then use the information to generate a project!

Benefit from goal-oriented planning and make your deadlines achievable!

project
test & release

Test & Release

Make your release deadlines achievable. Define exactly when new tasks have to be assigned, when they should be implemented and when they actually need to be delivered!

Use the unbeatable Dispatching Default view, which allows you to view and assign all your releases and tasks with ease!

Benefit from the additional Test Management tool, which allows you to create all your tests and define who should finalize them!

Financial

Determine exactly what you charge for your services!

Precisely calculate the total cost of implementation based on all of the time and cost bookings of your employees!

Create invoices that take into account all costs with just one click!

financial
Reporting

This module features a clearly laid out dashboard which enables you to gain insights into all your processes and progress!

Benefit from predefined reports or generate new ones in line with your requirements!

Define thresholds and see at a glance where you’re currently in the green and where you’re in the red!

Automation

Let the LSS take care of various standard procedures such as the creation of new employees completely automatically.

Thanks to a variety of open interfaces, all automation systems can be individually integrated into your workflows.

Decide for yourself at which points automatisms should be released in your workflow.

Over 20 supported processes!
Ganzheitliche Prozessabläufe

Integrated processes for every area of your business!

A universal process model results in massive savings and improvements in quality!

Hundreds of practical functions which can be optimized daily!

ITIL V3, Prince 2 and a wealth of inside knowledge make the LSS what it is!

Prozesslandkarte
You like to know more?
Kontaktieren Sie uns